Leveraging Mental Models for Smarter Conversations with Alea Abrams

From Theory to Practice: Applying Cognitive Frameworks to AI Dialogues

Following the deep dive into AI ethics with Stefan Kojouharov and practical AI applications outlined by other speakers, Alea’s session provides a perfect transition into understanding the psychological underpinnings that make AI systems more user-friendly and effective.

Her insights will help attendees grasp how AI can be designed to think and interact in ways that are inherently more aligned with human thought processes.

Who is Alea Abrams?

Alea Abrams is the CUX & Gen AI lead at ServiceNow, where she has spent over seven years mastering the art of conversation design.

Her work spans developing cohesive conversational strategies across a diverse range of products, making her a foremost expert in crafting user-centric AI interactions.

Session Overview: Leveraging Mental Models for Smarter Conversations

In her talk, “Mind Meets Machine: Leveraging Mental Models for Superior AI Interactions,” Alea delves into the core of how users comprehend and engage with conversational AI. With generative AI technologies rapidly evolving, her session addresses the crucial role of mental models in designing AI that meets and exceeds modern user expectations.

You’ll Discover:

• Importance of Mental Models: Why a deep understanding of these models is essential for designing effective conversational AI.

• Design Strategies: How to structure web and conversational content to guide AI interactions and anticipate user needs effectively.

• Crafting Conversations: Practical tips for creating clear, concise, and engaging content that ensures seamless interactions.

Why This Session Matters:

Alea’s session is more than just a technical workshop—it’s about bridging the gap between static information and dynamic, engaging conversational experiences. Attendees will not only adapt to the changes in AI technology but will learn to actively shape conversational interfaces that are intuitive and effective.

Join Us

Don’t miss the opportunity to transform how you design AI interactions. Alea’s session is crucial for designers, AI practitioners, and anyone eager to lead in the future of conversational AI.

Her expertise will provide you with the skills needed to create engaging and functional AI interactions.

Warm regards,

The Chatbot Conference Team

P.S. Ready to lead the change in AI design? Register now to secure your spot at Alea Abrams’ pivotal session on the future of conversational AI.