Chatbot Conference 2020: The Rise of RPAs & B2E
Online | Spring & Fall
The Chatbot Conference Online 2020 marked a significant shift in the industry's approach to knowledge sharing and networking amidst the global COVID-19 pandemic.
Unable to host live events due to lockdowns, the conference organizers successfully pivoted to a virtual format, hosting two online events in Spring and Fall of 2020.
Spring Conference: https://www.chatbotconference.com/conferences/2020/online-spring
Fall Conference: https://www.chatbotconference.com/conferences/2020/online-fall
These online conferences brought together industry leaders, innovators, and experts to discuss the latest trends and advancements in conversational AI and chatbot technologies.
The virtual format allowed for a diverse range of speakers and attendees from around the world, fostering a global exchange of ideas and insights.
Key Highlights from the Conferences
All You Need to Know About Software Robots by Cristian Ignat
This talk focused on AI-powered Robotic Process Automation (RPA) that companies can implement in their backend systems. Ignat explained how employees could interact with these systems using natural language queries instead of navigating complex enterprise software. The AI-powered RPA would then interpret the question, perform the necessary action, and retrieve the relevant information, streamlining business processes and improving efficiency.Conversational RPAs by Derek Roberti
Roberti's presentation expanded on the concept of conversational robots, exploring how businesses can implement AI-powered systems that employees and customers can interact with through natural language. This approach combines the efficiency of RPA with the user-friendliness of conversational interfaces.Deep Dive into Conversational UI with Salesforce Einstein by Greg Bennett
Bennett provided insights into the development of conversational user interfaces, focusing on Salesforce's Einstein AI. This talk highlighted the importance of designing intuitive and effective conversational experiences for users across various platforms and devices.Future of Bot Development: Using Pre-Built Components by IBM
This forward-looking presentation introduced IBM's approach to bot development using pre-built components. The talk emphasized how this modular approach allows designers and developers to rapidly build conversational AI systems by leveraging existing components. This method not only reduces development time but also enables the creation of specialized AI agents that can be summoned by a master agent, pointing towards a future of more sophisticated and interconnected AI systems.
Other notable sessions included:
Keynote: How Google's Rich Business Messaging is Helping Customers Connect with Businesses by Rob Lawson
Virtual Assistant Ability Model: How to evaluate the level of AI required for chatbot success by Yi Zhang
Developing a Great AI Customer Service Bot by Mira Lynn from QuickBooks
Multi-turn Deep-context Voice Chat in Action by Yaki Dunietz
Keynote: 5 Stages of AI & NLP by Alex Weidauer from Rasa
Chatbot success in a "no bots, no BS" company by Lindsey McCarthy from T-Mobile
The Chatbot Conference Online 2020 successfully adapted to the challenges posed by the global pandemic, providing a platform for industry professionals to share knowledge, discuss emerging trends, and explore practical applications of chatbots and AI across various sectors.
The event highlighted the growing importance of conversational AI in enhancing customer experiences, improving operational efficiency, and driving business growth, even in times of unprecedented global challenges.
Featured Videos
In 2020, we held two online events and featured a wide range of sessions that can be grouped into several key topics.
Here’s an organized overview of the sessions by topic: